Privacy & Cookie Policy
Last Updated: 26 September 2026
1. Who We Are
DomElec Electrical & Solar Ltd ("we", "us", "our") is the data controller for personal data collected through this website. Company No: 10805156. VAT No: 417413613.
Registered address: Unit 3 Aerial Rd, Industrial Estate, Llay, Wrexham, LL12 0TU.
Email: office@domelec.co.uk | Phone: 01978 696 007
2. Information We Collect
Information you provide directly:
- Name, email address, phone number, and postal address (via quote request forms)
- Property details such as ownership status and energy usage
- Communication preferences
Information collected automatically:
- IP address, browser type, operating system, screen resolution
- Pages visited, time on site, referral source
- Device identifiers and cookie data (with your consent)
3. Lawful Basis for Processing
We process your data under the following lawful bases (UK GDPR Article 6):
Consent (Art. 6(1)(a)): Marketing cookies, Meta Pixel tracking, Google Analytics, Microsoft Clarity. You can withdraw consent at any time via Cookie Settings.
Contractual necessity (Art. 6(1)(b)): Processing your quote request and providing the solar installation service you requested.
Legitimate interests (Art. 6(1)(f)): Improving our website, preventing fraud, and ensuring network security. We only rely on legitimate interests where your rights do not override our interests.
3A. Marketing Analytics, Attribution and Campaign Optimisation
We process customer, enquiry and transaction data for marketing analytics, attribution and campaign optimisation, including sharing and matching limited data with advertising and measurement partners. We rely on our legitimate interests in measuring and improving marketing performance.
You have the right to object to this processing by contacting office@domelec.co.uk.
4. Cookies We Use
We use cookies only with your consent (except strictly necessary cookies). You can manage your preferences via Cookie Settings.
| Cookie | Purpose | Duration | Category |
| domelecCookieConsent | Stores your cookie consent preferences | 6 months | Necessary |
| domelec_cc | Stores the consent modal state and revision | 6 months | Necessary |
| domelec_consent_session_id | Records and applies your cookie choices | Persistent | Necessary |
| domelec_consent_proof | Server-signed proof that a marketing choice was recorded before conversion tracking | 6 months or until withdrawal | Necessary |
| domelec_browser_id | Anonymous browser identifier for ad conversion matching | Until marketing consent is withdrawn | Marketing |
| _fbp | Meta Pixel — tracks visits for ad targeting | 3 months | Marketing |
| _fbc | Meta — stores click identifier from ad clicks | 3 months | Marketing |
| _ga, _ga_* | Google Analytics — measures site usage | 2 years | Analytics |
| _clck, _clsk | Microsoft Clarity — session recording and heatmaps | 1 year / session | Analytics |
5. Data Processors (Third Parties)
We share data with the following processors, all of whom have appropriate data processing agreements in place:
- Meta Platforms Ireland Ltd — Ad conversion tracking via Meta Pixel and Conversions API (data transferred to EU/US under EU-US Data Privacy Framework)
- Google Ireland Ltd — Google Analytics and Google Tag Manager for website analytics
- Microsoft Ireland Operations Ltd — Microsoft Clarity for session recording and heatmaps
6. Data Retention
- Quote request data: Retained for 3 years from submission, or the duration of any resulting contract plus 6 years
- Consent records: Retained for 3 years for GDPR audit compliance
- Analytics data: Automatically deleted by Google after 14 months; Clarity after 13 months
- Marketing cookies: See cookie table above for individual durations
7. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access — request a copy of the data we hold about you
- Right to rectification — request correction of inaccurate data
- Right to erasure — request deletion of your data ("right to be forgotten")
- Right to restrict processing — request that we limit how we use your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests
- Right to withdraw consent — withdraw marketing/analytics consent at any time via Cookie Settings
To exercise any of these rights, email us at office@domelec.co.uk. We will respond within 30 days.
8. Right to Complain
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113
9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
DomElec Electrical & Solar Ltd
Unit 3 Aerial Rd, Industrial Estate
Llay, Wrexham, LL12 0TU
Email: office@domelec.co.uk
Phone: 01978 696 007
